SLA Guarantee

SLA Guarantee

At Five Nines Software, our SLA isn’t marketing — it’s a contractual commitment backed by financial guarantees. We put our money where our uptime is.

Our standard SLA guarantees 99.999% availability for all managed services. This translates to no more than 5 minutes and 15 seconds of unplanned downtime per year. We measure availability using external monitoring from multiple geographic regions.

If we fall short of our SLA commitment, we provide service credits automatically — no tickets required, no fine print. Our current track record: 99.9997% average uptime across all clients over the past 24 months.